AM DigiPermit, a parking management platform operated and developed by AM Towing LLC ("AM DigiPermit," "we," "our," or "us"), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when residents use the AM DigiPermit mobile application, website, and related resident parking services (collectively, the "Services").
By accessing or using AM DigiPermit, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information necessary to provide and manage our Services, including:
Personal and Account Information
We may collect personal, contact, account, and residency-related information as reasonably necessary to create, manage, and provide access to Resident Services.
Resident accounts are created or authorized by participating property management offices. Residents receive access to the account associated with their property.
Vehicle and Parking Information
We may collect vehicle and parking-related information as reasonably necessary to register vehicles, verify eligibility, issue and manage digital parking permits, and administer parking authorization or assigned and reserved parking, when applicable.
Vehicle Verification Documents
Some participating properties may request additional vehicle documentation, such as proof of vehicle insurance, vehicle title, or other vehicle-related documentation.
These documents are not required by all participating properties.
When requested, the documents are used to allow authorized property management personnel to review the vehicle information and determine whether to approve the vehicle for a digital parking permit.
Vehicle verification documents are intended for authorized property management use and are not available to towing enforcement personnel through their enforcement access.
Residents should only upload documents requested or permitted by their participating property.
Visitor Information
Residents may register visitors directly or create a registration link that allows visitors to submit their own vehicle information.
AM DigiPermit may collect visitor and vehicle information as reasonably necessary to provide and manage visitor parking authorization.
Reports and Photographs
Residents may be able to submit parking-related reports through AM DigiPermit and upload photographs related to the reported issue.
Information and photographs submitted through parking-related reports are treated as confidential and handled in accordance with this Privacy Policy.
Residents should only submit information and photographs relevant to the parking-related issue being reported.
Device and Technical Information
AM DigiPermit may collect limited technical information necessary to operate and support the Services, such as:
- Operating system
- Application version
- Device, application, and notification-related information necessary to provide push notifications and related functionality
AM DigiPermit does not currently use third-party analytics or external crash-reporting services.
2. How We Use Your Information
We may use information collected through AM DigiPermit as reasonably necessary to provide, operate, maintain, manage, secure, support, and improve the Services.
This may include using information to manage accounts and parking-related services, verify parking authorization, facilitate communications and notifications, provide customer and technical support, maintain system security and functionality, prevent fraud or misuse, comply with applicable legal obligations, and protect the rights and interests of AM DigiPermit, participating properties, users, and others.
3. Towing Enforcement Access
AM DigiPermit uses role-based access controls designed to limit information according to a user's authorized function.
Towing enforcement personnel do not have access through their enforcement accounts to Resident personal information, including Resident name, phone number, email address, apartment or unit number, vehicle insurance documents, vehicle title documents, or other Resident verification documents.
Their access is limited to vehicle-related information necessary to verify whether a vehicle has valid parking authorization for the applicable property.
4. How We Share Information
AM DigiPermit does not sell Resident personal information.
We may disclose information when reasonably necessary to provide the Services, including to:
- Participating property owners and property management companies
- Authorized property management personnel
- Service providers that support the operation of AM DigiPermit
- Government agencies, courts, regulators, or law-enforcement authorities when required or permitted by law
- Professional advisers when reasonably necessary to protect our legal or business interests
Vehicle verification documents submitted for property review are intended for authorized property management personnel and are not available to towing enforcement personnel through their enforcement accounts.
Service Providers
AM DigiPermit uses third-party service providers to support functions such as:
- Cloud hosting and data storage
- Data backup and recovery
- Email delivery
- SMS delivery for account access and welcome communications
- Push notification delivery
- Technical infrastructure and system support
These providers may process limited information as reasonably necessary to perform services on our behalf.
Depending on the service, this may include account and contact information, system data, vehicle and parking information, and limited device or application information necessary to provide the applicable functionality.
Our service providers are expected to process information for legitimate purposes related to the services they provide and to maintain appropriate safeguards.
AM DigiPermit does not use these service providers to sell Resident personal information or for third-party advertising.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to comply with applicable law or valid legal process, respond to lawful government requests, protect our rights or property, protect participating properties or users, investigate fraud or unauthorized activity, protect safety, or establish or defend legal claims.
Business Transactions
If AM DigiPermit or AM Towing LLC enters into a partnership or is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, information associated with the Services may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.
5. Data Storage and Backups
AM DigiPermit uses third-party cloud infrastructure and storage services to host and maintain the platform and information associated with the Services.
Stored information may include:
- Resident account information
- Vehicle information
- Visitor information
- Digital parking permit records
- Vehicle verification documents
- Parking-related reports
- Photographs
- Other information necessary to provide the Services
We also maintain system backups for business continuity, security, recovery, recordkeeping, and operational purposes.
Not all information or multimedia files are necessarily included in every backup.
Access to stored information is restricted according to authorized roles and legitimate business purposes.
Our service providers may process or store information through systems located in different jurisdictions. We take reasonable steps designed to ensure information processed on our behalf is handled consistently with this Privacy Policy and applicable law.
6. Communications
AM DigiPermit may communicate with Residents regarding their account and the Services through supported communication methods such as email, SMS, and push notifications.
Communications may include:
- Account access or welcome information
- Parking permit information
- Vehicle registration information
- Visitor parking information
- Parking-related notices
- Account or security information
- Other service-related communications
SMS may be used to provide account access or welcome communications.
AM DigiPermit does not use Resident contact information for third-party advertising.
7. Cookies and Similar Technologies
When Residents access our website or web-based Services, cookies or similar technologies may be used as necessary to operate, maintain website functionality, maintain user sessions, remember preferences, support security, and diagnose technical issues.
AM DigiPermit does not currently use third-party analytics services for Resident Services.
8. Advertising and Tracking
AM DigiPermit does not use Resident personal information for third-party advertising.
We do not currently use advertising SDKs, advertising tracking pixels, cross-app advertising tracking, or cross-site advertising tracking within the Resident Services.
AM DigiPermit does not sell Resident personal information for advertising purposes.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Access to information is restricted according to authorized user roles.
Authorized property management personnel may access information necessary to administer parking permits for their property, including vehicle verification documents when applicable.
Parking Inspectors and towing enforcement personnel do not have access through their enforcement accounts to Resident personal information or verification documents.
No electronic storage or Internet transmission system can be guaranteed to be completely secure, and therefore we cannot guarantee absolute security.
10. Data Retention
We retain information for as long as reasonably necessary to provide the Services, support participating property parking operations, maintain appropriate records, resolve disputes, maintain system security, comply with legal requirements, enforce agreements, or establish or defend legal claims.
When a Resident is no longer associated with a participating property, the Resident's personal information may be deleted in accordance with our data retention practices, subject to applicable legal, operational, or recordkeeping requirements.
Certain information may be retained when reasonably necessary or permitted or required by applicable law.
11. Resident Accounts and Property-Managed Access
Resident access to AM DigiPermit is provided and managed by participating properties.
An authorized property management administrator creates or authorizes the Resident's account and provides access to the property's parking management system.
Authorized property management personnel may activate, update, restrict, deactivate, or remove Resident access based on residency status, lease information, property policies, or other applicable requirements.
12. Your Privacy Choices and Data Requests
You may update certain account information through AM DigiPermit at any time. You may also choose to disable optional permissions, such as push notifications, through your mobile device settings. Disabling certain permissions may limit some features of the Services.
Residents may contact their participating property management office regarding their account, access, or information associated with their account. Residents may also contact AM DigiPermit regarding privacy questions or requests concerning their personal information.
Certain information may need to be retained where permitted or required by law.
13. Children's Privacy
AM DigiPermit's Resident Services are intended for adults and authorized residents. It is not designed for children under the age of 18, and we do not knowingly collect personal information from children.
Resident accounts are created or authorized by participating property management offices.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When changes are made, we will update the Effective Date shown above. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
When appropriate or required by law, we may provide additional notice of material changes through AM DigiPermit, our website, email, or other reasonable means.
15. Contact Us
If you have questions about this Privacy Policy, or our privacy practices, please contact us:
AM DigiPermit
Operated and developed by AM Towing LLC
Email: info@amdigitalpermit.com
Phone: (832) 374-7703